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Frequently Asked Questions

Got questions? We got answers!

Below are some FAQs to answer most problems. If you have any additional questions, concerns or comments, please use our contact form and we will get back to you right away.

We're operatng as normal and we don't expect any delays, however it might take shipping carrier a little longer to deliver your package(s).

When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and can check your status on our website page track and trace.

We are aware that tracking isn't working for some of our custum products. If you ordered a custum item and haven't been sent any tracking 7 days after ordering, let us know and we can help you out.

If you need help, give us a shout on email. We're always happy to lend a hand.

We try to process our orders extra-fast to make sure that they arrive with you  as soon as possible, so cancelling a order after it's been made isn't always possible.

However, we always want to help so please drop us an email (with your order number)

If you ordered more than one product, it's verry likely that they will arrive separately as our products are processed by various manufacturers. You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.

If you're still unsure about the whereabouts of missing item, shoot us an email.

No, our products are inclusive of all taxes.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:

1) I am not getting redirected to PayPal at all

Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important


2) PayPal is not accepting my credit card
Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.


3) I can't find a "Pay with Debit or Credit Card?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this. If you are still unable to troubleshoot the cause of your paypal error, Click here to find out why

Yes that is possible. When you pay with PayPal Express we get the order in "Pending" status, this is usually an indication that you have paid with an eCheck and it's being verified by PayPal - this can take between 3 to 5 business days and will have an impact on our delivery time.